![]() Confluence: a comparisonīoth Evernote and Confluence are subscription services. It has changed our processes and means that even when people are away, the rest of the team have access to everything they need. We use Confluence to document and share instructions to make sure that every member of our team can carry out certain tasks even if it’s not normally part of their role. Skype, Facebook and Microsoft use Confluence to help them stay on top of their information, while MailChimp and Career Builder are fans of Evernote. They both get a 4.5/5 star rating in user reviews and are both used by some big names. Two of the tools we like to use are Evernote and Confluence. ![]() They are also useful for when staff are on holiday at other times of the year, or on maternity or sick leave, and for capturing information and knowledge when staff move on or you have a new starter. Thankfully, there are lots of online collaboration tools out there to help you overcome these issues. We all know how frustrating it is to have a client on the phone as you desperately try to answer their question about something your colleague’s been working on – the colleague who’s currently backpacking around Peru with no mobile signal! And it’s even worse if it's you in the office over the summer, trying to do the job of several people. Once a small business gets to a certain size, capturing information about projects or specific information about how to perform tasks becomes more and more important.
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